Customer Care

We transform customer service into your company’s best weapon against the competition.

Do you worry about customer support? If you said “yes”, we’d like to show you how you can transform your customer support function from a “burden” into a world-class service which will be the model for your industry. And, we’ll do this within eight weeks while also lowering your costs. Sounds impossible?

If you have been struggling with service quality, cost, and communication difficulties, you are not alone. Partnering with The Rise Services can transform customer service into your company’s best weapon against the competition. With our customer service outsourcing, we have saved clients in Canada and abroad over $16 million and delivered massive improvements in quality – in the past five years alone

With The Rise, you can expect:

  • A 65% improvement in measured service quality
  • More than a 90% decrease in customer complaints
  • 35% plus savings in support costs (yes, you will save costs!)
  • Enormous reduction in management effort
  • New service ramp-up time cut from twelve weeks to three
  • Clear, precise, and accurate reports that are customized to your needs
  • 100% auditable records and documentation of all processes
 

Within eight weeks you will see immediatemeasurable and significant improvements – contractually guaranteed through industry-leading SLAs.

We’ll also transparently deliver professional and personalized frontline representation of your company. We ensure that your customers feel that they are receiving quality service directly from your own employees at all times.

To see what our customers are saying about The Rise customer care, click here.

Let The Rise help you build an unshakeable foundation for long-term customer satisfaction and loyalty.

Key Features:

  • Ready-to-start resources with minimum setup time
  • 24/7/365 inbound call, email and chat support
  • Multilingual support: English, French, Spanish, Chinese, and more
  • Seamless transition from offshore to on-shore
  • Rapid, no-cost change management
  • Risk mitigation using two global Operations Centers
  • Industry-leading Service Level Assurance (SLA)
  • Measurable improvements in quality metrics, including lower abandonment rates and quicker response times
  • Detailed real-time and historical reporting
  • Immediate and significant cost savings
  • One of the highest-rated customer relationship management systems in Canada

Our Clients