- Answer inquiries, manage orders, upsell and cross-sell products, and resolve issues.
- Specialized eCommerce customer service outsourcing services for online retail stores that enhances customer experience and builds brand loyalty.
- 24-hour call center operation following the international ISO guidelines for data security and confidentiality
Why Outsource eCommerce Customer Service to Call Center?
Expert eCommerce Agents
leoWe ensure that our agents have extensive knowledge on the products and services of your company to serve your customers better.
Intensive Quality Assurance and Monitoring
Expert analysts regularly checks the quality of each customer interaction to make sure that you get the results that you need.
eCommerce Call Center For Small Businesses
Take advantage of the competitive pricing of our value-generating custom fit call center solutions. Perfect for small businesses, we deliver outstanding customer service that improves relationships and encourages repeat business.
Web-Based Call Center Infrastructure
Infrastructure Web-based call center infrastructure Integrates inbound calls and chat services in one solution to provide convenient support to online shoppers. Some of the cloud-based software we use are the following: Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk.
Multilingual eCommerce Service Capability
Our eCommerce call center services are available in 10 languages to serve more customers worldwide.
Comprehensive and Unique Onboarding Process
Right from day 1, our Business Development team will work with you to make sure that we cover all your needs. Our Implementations team will then develop processes that targets the success of your business — from recruitment to training to operation
Convenient All-Day Support For Customers
eCommerce Call Center Services We Provide:
- Loyalty programs
- Invoice inquiries
- Balance inquiries
- Order tracking and fulfillment
- Customer care support
- Inbound sales support
- Billing support
- Account management
- Refund Assistance