Insurance Policy Management

Outsource insurance BPO services to us to streamline and standardize your business service at lower costs and faster turnaround time.

Insurance Back Office Pro has over 8 years of experience in delivering efficient back-office support services to insurance carriers and agencies. Our services have helped our clients unlock new levels of business efficiency and bring about significant cost savings. From call center services to billing, claims management, fraud detection and customer relationship management, our bespoke insurance BPO services takes care of all your specific needs with best-in-class infrastructure, skilled manpower, and resources.

As a global insurance BPO services company, we offer well-rounded solutions to fit your requirements perfectly. The hallmark of our insurance BPO solutions include security and privacy of information, business process improvement, quality customer interaction, and analytical insights. Our proven track record of meeting quality expectations with fast turnaround times has helped us become a trusted service partner of numerous insurance companies. Outsource insurance BPO services to us for world-class back-office support services.

Policy Issuance

We help carriers and agencies standardize their policy insurance service. This in turn helps them issue clear worded policies with consistency. We have wide experience in casualty, property, individual, healthcare, life, accident, and workers compensation policy issuance etc. Our well-established quality parameters, which includes multi-level quality checks for declarations, definitions, coverages, exclusions, etc. ensures complete accuracy.

Loss Run Processing

As one of the leading insurance BPO companies in the industry, we conduct diligent last round processing to verify the history of claims made on an insurance policy. We deploy dedicated personnel to analyze loss run requests and prepare the claims report. Our service makes the whole process simple and time-bound. Our clients have leveraged our loss run services to drive maximum sales.

New Business Setup

From receiving quote requests to the setup of new customers, we take care of all the important procedures like the entry of customer information into the quoting tool. We adopt in-depth review procedures to ensure that only thoroughly verified and accurate information reaches the underwriter. Our new business setup services improve the quality of your underwriting process significantly.

Renewals Processing

As one of the best insurance BPO providers in the business, we enable you to effectively plan and manage policy renewals by keeping a track of all insurance policies that require renewals. We dispatch timely reminders and email notifications to customers on behalf of the agency or carrier. We review existing policies in detail to revise the premium based on the required adjustments. Our services as an expert insurance process outsourcing company enable you to focus on providing competitive prices for your customer during renewals processing.

Claims Management

Our hands-on approach to claims processing includes a meticulous investigation process to avoid fraudulent claims. Our team of insurance experts are proficient in auditing claims support documents, estimation of the claim and checking eligibility to ensure claims are processed faster and in an error-free way. By leveraging our services, you can achieve procedural accuracy by up to 99% at reduced operational costs.

Policy Administration

Our well-designed policy administration services help you offer best-in-class services to your customers and retain them in the long run. We handle your policy maintenance and servicing responsibilities down to the last detail to ensure that insurance policies are updated and fresh issuance certificates are released as and when required.

Our Insurance BPO Process

  • Requirement Analysis:We work closely with our clients to understand their requirements. We develop custom made service packages to suit their requirements.
  • Model Design:Based on the requirements of the client, we develop a business model. We implement the technology, SLA and other performance metrics into the model.
  • Contractual Negotiations- Based on the model of service, we negotiate terms of service along with the costs. This helps us customize the service package further.

Our Insurance Business Process (BPO) Outsourcing Services Cater to the Following Verticals

  • Life Insurance
  • Personal Liability
  • Liability Insurance
  • Worker’s Compensation
  • Annuity Insurance Services
  • Property & Casualty Insurance
  • Motor Insurance
  • Liquor Liability
  • Inland Marine
  • Director & Office
  • Health Insurance
  • Employee Benefits

Our Clients