Technical Support

Immediate cost savings and increased customer satisfaction!

The Rise specializes in the delivery of quality technical support services. We provide 24/7 Tier I, II, and III technical support via phone, email, and live chat. We have built solid expertise in Internet access, data and voice communications, application management, and e-commerce.

Our clients include:

  • ISPs: Connectivity, network and security support
  • Oil and Gas Suppliers: transactions and systems troubleshooting
  • ASPs: Applications and related services support
  • E-commerce: online transactions and payment processing support
  • Software Developers: Software installation and troubleshooting
  • Hardware Manufacturers: Device fine-tuning and repair

We will quickly and effectively analyse your requirements and implement the right solution for you. The Rise provides solutions ranging from a small-seat support function to a full-capacity contact center.

Our trained service technicians diagnose, troubleshoot, and ensure quick and effective resolution of complex technical and logistic problems. The Rise ensures that your customers always feel that they are communicating directly with, and are receiving quality, personalized service directly from your own employees.

Some of our Technical Support programs include:

IT Automation:- We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.

Priority Support;- Enjoy the benefit of unlimited priority support from our team of experts. Focus on solutions rather than accounting.

Priority Support:- Enjoy the benefit of unlimited priority support from our team of experts. Focus on solutions rather than accounting.

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Managed services:

  • Monitoring of servers
  • Help desk support for computers
  • Project management
  • Crowdsourced technical support (forums and discussion boards)
  • Multi-tiered Technical support
    • Tier 1
    • Tier 2
    • Tier 3
    • Tier 4

Key Benefits

  • Significant and immediate cost savings
  • 24/7/365 service availability
  • Measurable improvements in quality metrics
  • Superior First Call Resolution (FCR) results
  • Industry-leading Service Level Assurance (SLA)
  • Extensive historical and on-demand reporting
  • Rapid, seamless setup and migration
  • Risk mitigation using two global Operations Centers

Our Clients