E-commerce

  • Answer inquiries, manage orders, upsell and cross-sell products, and resolve issues.
  • Specialized eCommerce customer service outsourcing services for online retail stores that enhances customer experience and builds brand loyalty.
  • 24-hour call center operation following the international ISO guidelines for data security and confidentiality

Why Outsource eCommerce Customer Service to Call Center?

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Expert eCommerce Agents

leoWe ensure that our agents have extensive knowledge on the products and services of your company to serve your customers better.

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Intensive Quality Assurance and Monitoring

Expert analysts regularly checks the quality of each customer interaction to make sure that you get the results that you need.

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eCommerce Call Center For Small Businesses

Take advantage of the competitive pricing of our value-generating custom fit call center solutions. Perfect for small businesses, we deliver outstanding customer service that improves relationships and encourages repeat business.

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Web-Based Call Center Infrastructure

Infrastructure Web-based call center infrastructure Integrates inbound calls and chat services in one solution to provide convenient support to online shoppers. Some of the cloud-based software we use are the following: Bria, Five9, FreshDesk, ICBM, RingCentral, ViciDialer, and Zendesk.

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Multilingual eCommerce Service Capability

Our eCommerce call center services are available in 10 languages to serve more customers worldwide.

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Comprehensive and Unique Onboarding Process

Right from day 1, our Business Development team will work with you to make sure that we cover all your needs. Our Implementations team will then develop processes that targets the success of your business — from recruitment to training to operation

Convenient All-Day Support For Customers

We strive to bring out the best value out of each customer interaction. By integrating cloud-based call center software in our operations, and through the strategic schedule shifting of our agents, we cater to online shoppers around the globe. Our multi-channel capability allows customers to reach out to your business using the most convenient method.

eCommerce Call Center Services We Provide:

  • Loyalty programs
  • Invoice inquiries
  • Balance inquiries
  • Order tracking and fulfillment
  • Customer care support
  • Inbound sales support
  • Billing support
  • Replacements
  • Account management
  • Refund Assistance

Our Clients